CartbeatPrivacy Policy
Cartbeat sends basket reminder emails for online shops. Today it runs inside mdrnly: a shop owner turns it on in Settings > Apps, and it works on that shop's checkout. This policy covers this website (cartbeat.app) and the Cartbeat feature.
What Cartbeat uses
- Shoppers: the email address a shopper typed at checkout, the fact that they asked to be reminded, the items in their basket, and whether they later bought, clicked or unsubscribed.
- Shop owners: the shop's name, look, reply-to address, mailing address and reminder settings, and whether Cartbeat is on.
- This website: standard server logs (such as IP address and pages requested), kept briefly for security. No ad trackers.
Why
- To send up to three reminders to a shopper who asked for one, in the shop's name, and to stop as soon as they buy or unsubscribe.
- To restore the shopper's basket and apply the reward the shop chose.
- To show the shop how many baskets came back.
We never sell personal data, never build marketing lists from it, and never use one shop's shoppers for another shop.
Who handles it
On mdrnly, shopper and shop data stays in mdrnly and is handled under mdrnly's own terms and privacy policy, which also cover the email delivery. This website is hosted on Fly.io.
How long
Reminder links and codes expire. Basket and reminder records are kept while the shop uses Cartbeat and for a reasonable time after, for the shop's records. Unsubscribes are kept so we keep honoring them.
Your choices
Every reminder has a one-click unsubscribe link and header. To ask what data we hold about you, or to have it deleted, write to the shop you ordered from or to info@cartbeat.app.
Changes
We may update this policy. Changes appear on this page with a new date.